ParallelWH focuses on keeping delivery clear, reliable, and hassle free. Every order is handled with care to ensure it reaches you in good condition and within a reasonable timeframe
This policy outlines how shipping works when you shop on parallel-wh.com
Shipping Fees
Free standard shipping is provided for all orders above USD 38.80. For orders below this amount, a flat shipping fee of USD 7.00 applies. Shipping is available worldwide, although certain destinations may be limited due to carrier or customs restrictions
Order Processing
Orders are generally processed within 2 business days, excluding weekends and public holidays. During peak periods such as promotions or seasonal demand, processing may take an additional 1 to 2 days. An order confirmation email will be sent after checkout, followed by a shipping confirmation with tracking details once the order has been dispatched
Delivery Time
Delivery timelines vary depending on the destination. Orders shipped to the United States and European Union typically arrive within 15 to 20 business days after dispatch. Orders to other regions usually take 20 to 25 business days. Delays may occur due to customs clearance, logistics issues, or other external factors beyond control
Packaging
All items are inspected and securely packed prior to shipment to help ensure they arrive in proper condition. Environmentally responsible packaging materials are used where possible
Tracking
A tracking number will be provided via email once the order has been shipped. This allows you to monitor the delivery through the carrier’s system. For any tracking issues or questions, support can be reached at support@parallelwh.com
Customs and Duties
International orders may be subject to customs duties, taxes, or additional fees imposed by local authorities. These charges are the responsibility of the recipient. Customs processing times can vary and may affect delivery timelines
Lost or Damaged Items
If an order appears to be lost in transit, contact support@parallelwh.com for assistance in checking with the carrier. If an item arrives damaged, clear photos should be taken and submitted within 7 days of delivery so a review and appropriate resolution can be arranged
Contact
Shanhua Trading Co., Limited
Company Registration Number 78686991
ROOM 162 8/F ETON TOWER 8 HYSAN AVENUE Causeway Bay Hong Kong