This Privacy Policy explains how your personal information is collected, used, and protected when you visit or make a purchase from parallel-wh.com
Respecting your privacy is important. Information is handled carefully and only used where necessary to support your experience, fulfill orders, and maintain security
- Information Collected
1.1 Information You Provide
• Name, email address, phone number
• Billing and shipping addresses
• Payment details processed securely through third party providers. Full card details are not stored
• Account login details if you create an account
1.2 Information Collected Automatically
• IP address, browser type, and device information
• Pages visited, time spent, and interaction data
1.3 Cookies and Tracking
Cookies are used to support basic website functions, remember preferences, and improve performance. These can be managed through your browser settings
- How Information Is Used
2.1 Order Processing
Information is used to process payments, deliver orders, and provide updates
2.2 Customer Support
Used to respond to questions and provide assistance
2.3 Website Improvement
Helps improve functionality, performance, and user experience
2.4 Marketing
Where allowed, updates and offers may be sent. You can opt out at any time
2.5 Security and Compliance
Used to prevent fraud, manage risk, and comply with legal requirements
- Sharing of Information
3.1 Personal information is not sold or traded
3.2 Information may be shared with
• Payment processors and logistics partners to complete orders
• Service providers supporting website operations
• Authorities where required by law
3.3 In the event of a business transfer, information may be included as part of the transaction under proper safeguards
- Data Retention
4.1 Information is kept only as long as necessary for business, legal, and operational purposes
4.2 Data may be retained to resolve disputes, enforce agreements, or meet regulatory requirements
- Your Rights
5.1 You may request to access, update, or delete your personal information
5.2 You may opt out of marketing communications at any time
5.3 Depending on your location, you may have additional rights such as
• Access to your data
• Correction of inaccurate information
• Request for deletion
• Restriction or objection to processing
5.4 Requests can be made by contacting support@parallelwh.com. Identity verification may be required
- Cookies
6.1 Types of cookies used
• Essential cookies for website functionality
• Analytics cookies to understand usage
• Marketing cookies where permitted
6.2 Cookies can be managed through your browser settings. Disabling them may affect certain features
- Data Security
7.1 Reasonable technical and administrative measures are in place to protect your information
7.2 While strong safeguards are used, no system can guarantee complete security
- International Data Use
8.1 Information may be processed in different locations depending on service providers
8.2 Appropriate safeguards are applied where required to protect personal data
- Third Party Links
9.1 The website may contain links to third party websites
9.2 These sites operate independently and have their own privacy policies
- Children
10.1 The website is not intended for individuals under the age of 13 or the applicable age in your jurisdiction
10.2 Personal information is not knowingly collected from children
- Updates
11.1 This policy may be updated from time to time
11.2 Continued use of the website indicates acceptance of any updates
- Contact
Shanhua Trading Co., Limited
Company Registration Number 78686991
ROOM 162 8/F ETON TOWER 8 HYSAN AVENUE Causeway Bay Hong Kong
Email support@parallelwh.com