ParallelWH keeps things clear and fair when it comes to returns. If something does not work out, the process is designed to be simple and reasonable for both sides
This policy explains how returns, exchanges, and refunds are handled for orders placed on parallel-wh.com
- General Return and Exchange Conditions
1.1 Returns and exchanges are available for eligible items
1.2 Return shipping costs are borne by the customer
1.3 Any customs duties or taxes during the return process are to be handled by the customer
1.4 Items must meet all of the following conditions
• Unused and in original condition
• No stains, damage, odor, or signs of wear
• Original packaging, tags, and accessories included where applicable
1.5 Requests for returns or exchanges must be made within 30 days from the date of delivery
- Return Process
2.1 To initiate a return, email support@parallelwh.com with
• Order number
• Reason for return or exchange
• Photos where necessary to confirm condition
2.2 Return instructions will be provided after review
2.3 Items should be packed securely to avoid damage during transit
2.4 Ship the item to the address provided in the return instructions
2.5 A trackable shipping method is recommended to ensure proper delivery
- Refunds
3.1 All returned items are inspected upon receipt
3.2 Refunds are issued based on the item purchase price only
3.3 Original shipping fees are not refundable
3.4 Approved refunds are processed back to the original payment method within 7 to 10 business days, depending on the payment provider
- Exchanges
4.1 Exchanges are available for the same item in a different size or color, subject to availability
4.2 The same return steps apply for exchange requests
4.3 Replacement items are shipped after the returned item has been received and approved
- Non Returnable Items
5.1 The following items are not eligible for return or exchange
• Items marked as final sale
• Items showing signs of use, washing, or damage after delivery
• Personalized or custom made items
- Damaged or Defective Items
6.1 If an item arrives damaged or defective, email support@parallelwh.com with clear photos
6.2 Once verified, return shipping will be covered and a replacement will be arranged at no additional cost
- Contact
Shanhua Trading Co., Limited
Company Registration Number 78686991
ROOM 162 8/F ETON TOWER 8 HYSAN AVENUE Causeway Bay Hong Kong